{"id":66,"date":"2025-08-22T03:04:39","date_gmt":"2025-08-22T03:04:39","guid":{"rendered":"https:\/\/sai-corp.tokyo\/?page_id=66"},"modified":"2025-08-22T03:04:39","modified_gmt":"2025-08-22T03:04:39","slug":"%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9%e6%a1%88%e5%86%85","status":"publish","type":"page","link":"https:\/\/sai-corp.tokyo\/?page_id=66","title":{"rendered":"\u30b5\u30fc\u30d3\u30b9\u6848\u5185"},"content":{"rendered":"\n<p>\u3054\u4f9d\u983c\u306e\u6d41\u308c\uff08\u682a\u5f0f\u4f1a\u793eSAI\uff09<\/p>\n\n\n\n<p><strong>Step1\uff1a\u304a\u554f\u5408\u305b<\/strong><br>\u307e\u305a\u306f\u304a\u6c17\u8efd\u306b\u3054\u9023\u7d61\u304f\u3060\u3055\u3044\uff08\u76f8\u8ac7\u7121\u6599\uff09\u3002<br>\u53d7\u4ed8\uff1acontact@sai-corp.tokyo\uff0824\u6642\u9593\u53d7\u4ed8\uff0f\u539f\u5247\u3001\u7fcc\u55b6\u696d\u65e5\u4e2d\u306b\u3054\u8fd4\u4fe1\uff09<\/p>\n\n\n\n<p><strong>Step2\uff1a\u521d\u56de\u30d2\u30a2\u30ea\u30f3\u30b0\uff08\u7121\u6599\u30fb5\u301c15\u5206\uff09<\/strong><br>WEB\u307e\u305f\u306f\u5bfe\u9762\u3067\u3001\u76ee\u7684\u30fb\u4f53\u5236\u30fbKPI\u306a\u3069\u3092\u7c21\u6f54\u306b\u78ba\u8a8d\u3057\u307e\u3059\u3002<br>\u78ba\u8a8d\u4e8b\u9805\uff08\u4f8b\uff09<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u76ee\u7684\uff1a\u65b0\u898f\u958b\u62d3\uff0f\u30a2\u30dd\u7372\u5f97\uff0f\u4e00\u6b21\u53d7\u4ed8\uff0f\u4ee3\u8868\u96fb\u8a71\u53d6\u6b21\uff0f\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\uff0f\u8abf\u67fb\u30fb\u8a2d\u8a08\u30fb\u69cb\u7bc9<\/li>\n\n\n\n<li>\u5bfe\u8c61\uff1a\u6cd5\u4eba\uff0f\u500b\u4eba\u3001\u696d\u754c\u30fb\u5546\u6750\u3001\u30ea\u30b9\u30c8\u306e\u6709\u7121<\/li>\n\n\n\n<li>KPI\uff1a\u7372\u5f97\u4ef6\u6570\u3001\u63a5\u7d9a\u7387\u3001\u5fdc\u7b54\u7387\u3001AHT\u3001SLA \u306a\u3069<\/li>\n\n\n\n<li>\u904b\u7528\u6761\u4ef6\uff1a\u60f3\u5b9a\u5e2d\u6570\u3001\u6642\u9593\u5e2f\uff08\u5e73\u65e5\u30fb\u591c\u9593\u30fb\u4f11\u65e5\uff09\u3001\u591a\u8a00\u8a9e\u306e\u8981\u5426<\/li>\n\n\n\n<li>\u9023\u643a\uff1aCRM\u30fbSFA\u30fbCTI\u30fbPBX\u3001\u901a\u77e5\uff08\u30e1\u30fc\u30eb\uff0fSlack\uff0fSMS\uff09<\/li>\n\n\n\n<li>\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30fb\u6cd5\u4ee4\uff1a\u500b\u4eba\u60c5\u5831\u4fdd\u8b77\u3001\u9332\u97f3\u53ef\u5426\u3001\u30aa\u30d7\u30c8\u30a2\u30a6\u30c8\u65b9\u91dd<\/li>\n<\/ul>\n\n\n\n<p><strong>Step3\uff1a\u3054\u63d0\u6848\u30fb\u304a\u898b\u7a4d\u308a\uff08\u7121\u6599\uff09<\/strong><br>\u30d2\u30a2\u30ea\u30f3\u30b0\u5185\u5bb9\u3092\u3082\u3068\u306b\u6700\u9069\u306a\u904b\u7528\u8a2d\u8a08\u30fb\u4f53\u5236\u30fb\u6599\u91d1\u3092\u63d0\u793a\u3057\u307e\u3059\u3002<br>\u3054\u63d0\u793a\u5185\u5bb9\uff08\u4f8b\uff09<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u904b\u7528\u8a2d\u8a08\uff1a\u30b9\u30af\u30ea\u30d7\u30c8\u6848\uff0fFAQ\u6848\u3001IVR\/ACD\u8a2d\u8a08\uff08\u5165\u96fb\u7cfb\uff09\u3001\u540d\u7c3f\u30af\u30ec\u30f3\u30b8\u30f3\u30b0\u65b9\u91dd\uff08\u67b6\u96fb\u7cfb\uff09<\/li>\n\n\n\n<li>\u4f53\u5236\u30fbSLA\uff1a\u5e2d\u6570\u30fb\u30b7\u30d5\u30c8\u3001\u5fdc\u7b54\u7387\u30fb\u653e\u68c4\u547c\u7387\u30fb\u54c1\u8cea\u8a55\u4fa1\u57fa\u6e96\u3001\u5b9a\u4f8b\u4f1a\u306e\u983b\u5ea6<\/li>\n\n\n\n<li>\u6599\u91d1\u30e2\u30c7\u30eb\uff1a\u6642\u9593\u8ab2\u91d1\uff0f\u6210\u679c\u5831\u916c\uff0f\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u3001\u521d\u671f\u8cbb\u7528\u306e\u7bc4\u56f2<\/li>\n\n\n\n<li>\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\uff1a\u30bb\u30c3\u30c8\u30a2\u30c3\u30d7\u301c\u958b\u59cb\u307e\u3067\u306e\u76ee\u5b89\u3001\u30d1\u30a4\u30ed\u30c3\u30c8\u53ef\u5426<\/li>\n<\/ul>\n\n\n\n<p><strong>Step4\uff1a\u3054\u5951\u7d04<\/strong><br>\u3054\u63d0\u6848\u306b\u3054\u540c\u610f\u5f8c\u3001\u696d\u52d9\u59d4\u8a17\u5951\u7d04\u30fb\u79d8\u5bc6\u4fdd\u6301\u30fb\u500b\u4eba\u60c5\u5831\u53d6\u6271\u3044\u7b49\u3092\u7de0\u7d50\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u5951\u7d04\u6761\u4ef6\uff08\u958b\u59cb\u65e5\uff0f\u8acb\u6c42\u6761\u4ef6\uff0f\u5909\u66f4\u624b\u7d9a\u304d\uff09\u3092\u660e\u78ba\u5316<\/li>\n\n\n\n<li>\u7a93\u53e3\u30fb\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u4f53\u5236\u3092\u78ba\u5b9a<br>\u203b\u3054\u5951\u7d04\u5f8c\u306e\u4ed5\u69d8\u5909\u66f4\u306b\u3082\u67d4\u8edf\u306b\u5bfe\u5fdc\u3057\u307e\u3059\uff08\u5185\u5bb9\u306b\u3088\u308a\u5225\u9014\u8cbb\u7528\u304c\u767a\u751f\u3059\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\uff09\u3002<\/li>\n<\/ul>\n\n\n\n<p><strong>Step5\uff1a\u30bb\u30c3\u30c8\u30a2\u30c3\u30d7\u301c\u30b5\u30fc\u30d3\u30b9\u958b\u59cb<\/strong><br>\u5951\u7d04\u5185\u5bb9\u306b\u57fa\u3065\u304d\u3001\u74b0\u5883\u69cb\u7bc9\u30fb\u6e96\u5099\u3092\u884c\u3044\u3001\u672c\u7a3c\u50cd\u3078\u79fb\u884c\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u30c6\u30ec\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\uff08\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\uff09\uff1a\u30b9\u30af\u30ea\u30d7\u30c8\u78ba\u5b9a\uff0f\u540d\u7c3f\u6574\u5099\u30fb\u30af\u30ec\u30f3\u30b8\u30f3\u30b0\uff0fCTI\u8a2d\u5b9a\uff0f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u7814\u4fee \u2192 \u5c0f\u898f\u6a21\u30d1\u30a4\u30ed\u30c3\u30c8\uff08\u4efb\u610f\uff09\u2192 \u672c\u7a3c\u50cd<\/li>\n\n\n\n<li>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\uff08\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\uff09\uff1aIVR\/ACD\u8a2d\u8a08\uff0fFAQ\u6574\u5099\uff0f\u901a\u77e5\u30fb\u9023\u643a\u8a2d\u5b9a\uff08\u30e1\u30fc\u30eb\u30fbSlack\u30fbSMS\uff09\uff0f\u54c1\u8cea\u57fa\u6e96\u5171\u6709 \u2192 \u672c\u7a3c\u50cd<\/li>\n\n\n\n<li>\u96fb\u8a71\u53d6\u6b21\u4ee3\u884c\uff1a\u53d7\u4ed8\u9805\u76ee\u30fb\u8ee2\u9001\u30eb\u30fc\u30eb\u30fb\u901a\u77e5\u5148\u3092\u78ba\u5b9a \u2192 \u5373\u65e5\u301c\u77ed\u671f\u3067\u958b\u59cb\u53ef<\/li>\n\n\n\n<li>\u901a\u4fe1\u30a4\u30f3\u30d5\u30e9\uff08\u8abf\u67fb\u30fb\u8a2d\u8a08\u30fb\u69cb\u7bc9\uff09\uff1a\u73fe\u5730\uff0f\u30ea\u30e2\u30fc\u30c8\u8abf\u67fb \u2192 \u8a2d\u8a08 \u2192 \u69cb\u7bc9\u30fb\u8a2d\u5b9a \u2192 \u53d7\u5165\u8a66\u9a13 \u2192 \u904b\u7528\u5f15\u304d\u7d99\u304e<br>\u7a3c\u50cd\u958b\u59cb\u5f8c\u306f\u3001\u65e5\u6b21\u30fb\u9031\u6b21\u30ec\u30dd\u30fc\u30c8\u3084\u9332\u97f3\u30b5\u30f3\u30d7\u30eb\uff08\u5e0c\u671b\u6642\uff09\u3092\u5171\u6709\u3057\u3001\u5b9a\u4f8b\u3067\u6539\u5584\u3092\u5b9f\u65bd\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<p><strong>Step6\uff1a\u904b\u7528\u30ec\u30dd\u30fc\u30c8\u30fb\u6539\u5584\uff0f\u30a2\u30d5\u30bf\u30fc\u30b5\u30dd\u30fc\u30c8<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>KPI\u632f\u308a\u8fd4\u308a\u3068\u7d99\u7d9a\u6539\u5584\uff08\u30c8\u30fc\u30afAB\u3001FAQ\u6539\u5584\u3001\u4eba\u54e1\u30fb\u6642\u9593\u5e2f\u6700\u9069\u5316\uff09<\/li>\n\n\n\n<li>\u4f53\u5236\u62e1\u5f35\uff08\u5e2d\u6570\u5897\u300124\/365\u3001\u591a\u8a00\u8a9e\u3001\u30c1\u30e3\u30cd\u30eb\u8ffd\u52a0\uff09<\/li>\n\n\n\n<li>\u30a4\u30f3\u30d5\u30e9\u4fdd\u5b88\uff08\u76e3\u8996\u30fb\u969c\u5bb3\u4e00\u6b21\u5bfe\u5fdc\u30fb\u8a2d\u5b9a\u5909\u66f4\u67a0\uff09\u203b\u3054\u5951\u7d04\u5185\u5bb9\u306b\u6e96\u62e0<\/li>\n<\/ul>\n\n\n\n<p><strong>\u88dc\u8db3<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u6cd5\u4eba\u30fb\u56e3\u4f53\u306e\u5927\u898f\u6a21\u6848\u4ef6\u3084\u591a\u62e0\u70b9\u9023\u643a\u306b\u3082\u5bfe\u5fdc\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u591c\u9593\u30fb\u4f11\u65e5\u30fb\u7dca\u6025\u6642\uff08BCP\uff09\u904b\u7528\uff0f\u591a\u8a00\u8a9e\u5bfe\u5fdc\u3082\u3054\u76f8\u8ac7\u304f\u3060\u3055\u3044\u3002<\/li>\n\n\n\n<li>\u500b\u4eba\u60c5\u5831\u306e\u9069\u6b63\u7ba1\u7406\u3001\u9332\u97f3\u6848\u5185\u30fb\u30aa\u30d7\u30c8\u30a2\u30a6\u30c8\u5bfe\u5fdc\u3001\u95a2\u9023\u6cd5\u4ee4\u30fb\u30ac\u30a4\u30c9\u30e9\u30a4\u30f3\u9806\u5b88\u3092\u5fb9\u5e95\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<p><strong>\u304a\u554f\u5408\u305b\u6642\u306b\u3054\u8a18\u5165\u3044\u305f\u3060\u3051\u308b\u3068\u30b9\u30e0\u30fc\u30ba\u3067\u3059\uff08\u4efb\u610f\uff09<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u4f1a\u793e\u540d\uff0f\u3054\u62c5\u5f53\u8005\u69d8\uff0f\u3054\u9023\u7d61\u5148<\/li>\n\n\n\n<li>\u3054\u5e0c\u671b\u306e\u30b5\u30fc\u30d3\u30b9\uff08\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\uff0f\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\uff0f\u53d6\u6b21\u4ee3\u884c\uff0f\u8abf\u67fb\u30fb\u8a2d\u8a08\u30fb\u69cb\u7bc9\uff09<\/li>\n\n\n\n<li>\u76ee\u7684\u30fbKPI\uff08\u4f8b\uff1a\u30a2\u30dd\u25ef\u4ef6\uff0f\u6708\u3001\u5fdc\u7b54\u7387\u25ef%\u3001\u653e\u68c4\u547c\u7387\u25ef%\uff09<\/li>\n\n\n\n<li>\u60f3\u5b9a\u4ef6\u6570\u30fb\u5e2d\u6570\u30fb\u6642\u9593\u5e2f\u30fb\u958b\u59cb\u5e0c\u671b\u6642\u671f<\/li>\n\n\n\n<li>\u4f7f\u7528\u4e2d\u306e\u30c4\u30fc\u30eb\uff08CRM\u30fbSFA\u30fbPBX\u30fbCTI \u306a\u3069\uff09<\/li>\n\n\n\n<li>\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30fb\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u8981\u4ef6<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u3054\u4f9d\u983c\u306e\u6d41\u308c\uff08\u682a\u5f0f\u4f1a\u793eSAI\uff09 Step1\uff1a\u304a\u554f\u5408\u305b\u307e\u305a\u306f\u304a\u6c17\u8efd\u306b\u3054\u9023\u7d61\u304f\u3060\u3055\u3044\uff08\u76f8\u8ac7\u7121\u6599\uff09\u3002\u53d7\u4ed8\uff1acontact@sai-corp.tokyo\uff0824\u6642\u9593\u53d7\u4ed8\uff0f\u539f\u5247\u3001\u7fcc\u55b6\u696d\u65e5\u4e2d\u306b\u3054\u8fd4\u4fe1\uff09 Step2\uff1a\u521d\u56de\u30d2\u30a2\u30ea\u30f3\u30b0\uff08\u7121\u6599 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"saved_in_kubio":false,"footnotes":""},"class_list":["post-66","page","type-page","status-publish","hentry"],"kubio_ai_page_context":{"short_desc":"","purpose":"general"},"_links":{"self":[{"href":"https:\/\/sai-corp.tokyo\/index.php?rest_route=\/wp\/v2\/pages\/66","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sai-corp.tokyo\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sai-corp.tokyo\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sai-corp.tokyo\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sai-corp.tokyo\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=66"}],"version-history":[{"count":1,"href":"https:\/\/sai-corp.tokyo\/index.php?rest_route=\/wp\/v2\/pages\/66\/revisions"}],"predecessor-version":[{"id":67,"href":"https:\/\/sai-corp.tokyo\/index.php?rest_route=\/wp\/v2\/pages\/66\/revisions\/67"}],"wp:attachment":[{"href":"https:\/\/sai-corp.tokyo\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=66"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}